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9780471702863

Nordstrom Way To Customer Service Excellence A Handbook for Implementing Great Service in Your Organization

Nordstrom Way To Customer Service Excellence A Handbook for Implementing Great Service in Your Organization
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Product details

  • ISBN-13: 9780471702863
  • ISBN: 0471702862
  • Publication Date: 2005
  • Publisher: John Wiley & Sons Inc

AUTHOR

Spector, Robert, McCarthy, Patrick D.

SUMMARY

Robert Spector is a bestselling business book author and international speaker on Nordstrom's principles of customer service. He has spoken to companies such as Cadillac, Dell, Wells Fargo, and the Red CrossSpector, Robert is the author of 'Nordstrom Way To Customer Service Excellence A Handbook for Implementing Great Service in Your Organization', published 2005 under ISBN 9780471702863 and ISBN 0471702862.

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