1281783
9780838935040
An all-in-one guide that outlines a tested, results-driven planning process-revamped and steamlined to enable all sizes of public libraries to respond quickly to rapidly changing environments. New to this edition is an information-gathering toolkit for performing research and using customer surveys to provide a higher, more responsive level of service.Nelson, Sandra S. is the author of 'New Planning for Results A Streamlined Approach' with ISBN 9780838935040 and ISBN 0838935044.
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