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9780060915803

Moments of Truth

Moments of Truth
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Product details

  • ISBN-13: 9780060915803
  • ISBN: 0060915803
  • Publication Date: 1989
  • Publisher: HarperCollins Publishers

AUTHOR

Carlzon, Jan, Peters, Tom, Carlzon, Ja

SUMMARY

The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customerdriven economy.Carlzon, Jan is the author of 'Moments of Truth', published 1989 under ISBN 9780060915803 and ISBN 0060915803.

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