170355
9780761910244
Measurement Made Accessible A Research Approach Using Qualitative, Quantitative, & Quality Improvement Methods
by Kelley, D. Lynn
458959
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Product details
- ISBN-13: 9780761910244
- ISBN: 0761910247
- Publisher: SAGE Publications, Incorporated
AUTHOR
SUMMARY
This is a practical and timely guide to general measurement principles which aids managers with the increasingly important assessment of quality and customer satisfaction.Kelley, D. Lynn is the author of 'Measurement Made Accessible A Research Approach Using Qualitative, Quantitative, & Quality Improvement Methods' with ISBN 9780761910244 and ISBN 0761910247.
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