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9780786430369

Measure of Library Excellence Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality

Measure of Library Excellence Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality
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Product details

  • ISBN-13: 9780786430369
  • ISBN: 0786430362
  • Publication Date: 2007
  • Publisher: McFarland & Company, Incorporated Publishers

AUTHOR

Wilson, Despina Dapias, Norman, Anne E. C., Del Tufo, Theresa

SUMMARY

Anne E.C. Norman is State Librarian and Director of the Delaware State Library.Wilson, Despina Dapias is the author of 'Measure of Library Excellence Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality', published 2007 under ISBN 9780786430369 and ISBN 0786430362.

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