McGraw-Hill Handbook of Business Letters

[front cover burst]Newly revised and expanded!Now updated for the Internet and emails[BACK COVER COPY]THE CLASSIC BESTSELLING GUIDENow revised, expanded, and updated for the Digital Agewith sample letters, emails, voice messages, anda companion web link with free downloadable templatesThe McGraw-Hill Handbook of Business Letters4th Edition...includes everything you need to know to write clear, concise, effective letters for any business situation. Whether you're creating an in-house memo for your fellow co-workers or specialized correspondence for customers and clients, this all-in-one guide will show you the proper style, format, and type to use in all your professional communications. With this comprehensive resource guide, you can easily access hundreds of sample letters for a wide range of business applications, even download free templates from the companion web site. You can find exactly the right words for the right job and strike a perfect balance between formal and casual styles. Best of all, you can communicate with confidence--and go "write" to the top--in business and in life.Learn how to write:* Effective emails * Formal business letters * Casual correspondences * Customer communications * Company-wide memos * Professional cover letters * Inquiry and request letters * Perfectly formatted faxes * Credit and collection letters * Confirmations and follow-ups * Announcements and congratulations * Service letters or complaints * Internet exchangesPoe, Roy W. is the author of 'McGraw-Hill Handbook of Business Letters ', published 2005 under ISBN 9780071460804 and ISBN 0071460802.