4480282
9780521839754
With diagrams and footnotes throughout, a glossary of terms and suggestions on further reading, the non-specialist reader is enabled to take a broad and informed view of business processes, free from technical imperatives. Ideal for non-technical managers, this book will also appeal to MBA and business studies students.Whitehead, Roger is the author of 'Mastering Your Organization's Processes A Plain Guide to Business Process Management', published 2006 under ISBN 9780521839754 and ISBN 0521839750.
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