Marketing Research for Managers

Marketing Research for Managers, now in its third edition, is an easy-to-read, practical introduction to marketing research. It covers a range of marketing research techniques and describes how each stage in the research process is carried out with an appreciation of their strengths and weaknesses. The purpose of the book is to enable managers to become more informed research users and buyers. The more managers know about how marketing research works, the more effective they can be in using it as a management tool. This new edition of the text includes: * The development of the 'knowledge economy' * Analysis of customer relationship management * Comprehensive discussion of electronic techniques * New and updated case studies and examples Sunny Crouch is Director of Marketing and Public Affairs at London Docklands Development Corporation. Matthew Housden is Principal Lecturer and former head of marketing at the University Of Greenwich Business School. He is an examiner and senior consultant with the Institute of Direct Marketing and a tutor and former examiner in International Marketing at the Chartered Institute of Marketing.Crouch, Sunny is the author of 'Marketing Research for Managers', published 2003 under ISBN 9780750654531 and ISBN 0750654538.