1163778
9780446394567
Using actual case histories that readers can apply directly to their businesses, two experts in organizational behavior, corporate culture, and customer service demonstrate how to dramatically improve a company's overall performance by motivating behind-the-scenes workers. Deal is the bestselling author of Corporate Cultures, which has sold 75,000 copies.Deal, Terrence E. is the author of 'Managing the Hidden Organization/Strategies for Empowering Your Behind-The-Scenes Employees' with ISBN 9780446394567 and ISBN 0446394564.
[read more]