5246488
9780814473689
This new edition has been revamped with new examples, new stories, new research and new chapters to share with readers how they can successfully create world-class service in their operations and through their people, whether they work with their customers face-to-face or in e-space.Bell, Chip R. is the author of 'Managing Knock Your Socks Off Service ', published 2007 under ISBN 9780814473689 and ISBN 0814473687.
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