3579647
9780132265072
THE MANAGER'S TOUGH QUESTION ANSWER BOOK gives you hundreds of word-for-word responses that will help you defuse conflicts, gain the support of colleagues, motivate employees, and avoid misunderstandings. You'll find several choices of response for each question, making it easy for you to convey exactly the message you wish to send in every on-the-job situation.Guyant, Al is the author of 'Manager's Tough Questions Answer Book' with ISBN 9780132265072 and ISBN 0132265079.
[read more]