Manager's Short Course

Partial table of contents: EMPOWERING PEOPLE. Celebrate Small Wins. Expect the Best. Show and Tell. MODELING LEADERSHIP EXCELLENCE. Meet the ''Pro22. Goal Getting Is Goal Setting. Fifty-Two Character Builders. WELCOMING CHANGE. Consult Your Crystal Ball. Unzip Your Resistance. COMMUNICATING FOR RESULTS. Pick a Hot Topic. Polish Your Speaking Skills. MANAGING TIME. Clip and Save. Use the Worry Jar. CUSTOMER RESPONSIVENESS. Organize a Theft Ring. Honor the Chain of Service. SELF-MASTERY. Know Thyself. Stay Street-Smart. TARGETED INNOVATION. Kindergarten 102. Go with the Ideational Flow. THE EXHIBITS. Influence Profile. Constellations of Experience. MANAGEMENT SKILLS AND RELATED PRESCRIPTION INVENTORY. Recommended Reading. Index.Holton, Bill is the author of 'Manager's Short Course' with ISBN 9780471551676 and ISBN 0471551678.