Management: Total Quality in a Global Environment

This comprehensive and concise introductory text for management students is exceptional in that it integrates quality as a theme throughout. It provides an authoritative examination of the principles of management and although it is based on the guidelines of TQM, it also covers the management fundamentals of planning, organizing, directing and controling.Features include: A quality, international, ethics and diversity exhibit in each chapter Critical thinking questions at the end of each major section within each chapter Chapter summaries Definitions of key terms as they appear. The book contains eighteen chapters and is therefore manageable and easy to use. To aid student learning, extensive case studies are included throughout, based on over 125 international companies such as Coca-Cola, General Motors, Ford Motor Company, Honda and the Disney Corporation. Cases specific to TQM are integrated throughout each chapter and key terms are highlighted for ease of use. Further teaching aids include a complete Instructor's Manual and a computerised test bank.Stahl, Michael J. is the author of 'Management: Total Quality in a Global Environment' with ISBN 9781557866103 and ISBN 1557866104.