5246105
9780324423013
Management Meeting and Exceeding Customer Expectations
by Plunkett, Warren R., Attner, Raymond F., Allen, Gemmy S.
About this item
- Condition: New
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- Provider Rating: 79%
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- Comments: ALTERNATE EDITION: Brand New, International/Global Edition, NOT LOOSE LEAF VERSION,NO SOLUTION MANUAL, NO CD, NO ACCESS CARD, Soft Cover/ Paper Back written in English, Different ISBN and Cover Image from US Edition; Sometimes, the title is different from US Edition, and the exercises and homework problem are in different orders or maybe completely different than the US edition, Please email us for confirmation. It is legal to use in USA, the book will be sent from IL or oversea warehouse based on the stock availability.
About this item
- Condition: Acceptable
- Provider: Read A Book Contact
- Provider Rating: 81%
- Ships From: Multiple Locations
- Shipping: Standard
- Comments: IMP: Acceptable- Do not include ACCESS CODE, CD-ROM or companion materials even if stated in item title. It may contain highlighting/markings throughout, and the covers and corners may show shelf wear. Corners, pages may be dent. All text is legible. 27
Product details
- ISBN-13: 9780324423013
- ISBN: 0324423012
- Edition: 9
- Publication Date: 2007
- Publisher: Thomson Learning
AUTHOR
1 Customer Product ReviewsSUMMARY
MANAGEMENT: MEETING AND EXCEEDING CUSTOMER EXPECTATIONS, Ninth Edition is a comprehensive survey of the principles and practices of management as they are being applied around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters' narratives: 1) the never-ending effort by managers and organizations to meet or exceed customer needs, and 2) the need of organizations and their people to be guided by effective leadership.Plunkett, Warren R. is the author of 'Management Meeting and Exceeding Customer Expectations', published 2007 under ISBN 9780324423013 and ISBN 0324423012.
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