1962879
9780789026026
Libraries Act On Their LibQual+ Findings From Data To Action
by Heath, Fred M., Kyrillidou, Martha, Askew, Consuella
458959
About this item
- Condition: New
- Provider: gridfreed
- Provider Rating: 68%
- Ships From: San Diego, CA
- Shipping: Standard
- Comments: New. In shrink wrap. Looks like an interesting title!
Product details
- ISBN-13: 9780789026026
- ISBN: 0789026023
- Publication Date: 2004
- Publisher: Routledge
AUTHOR
SUMMARY
Focusing on participating libraries that used the 2002 LibQUAL+ survey to collect data for assessing and evaluating their service quality, resource allocations, staffing, technology and policies, this book provides a wealth of information on this Web-based marketing instrument.Heath, Fred M. is the author of 'Libraries Act On Their LibQual+ Findings From Data To Action', published 2004 under ISBN 9780789026026 and ISBN 0789026023.
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