1090801
9780824785741
In A Leader's Journey to Quality, readers will have vicariously through a hypothetical executive whose journal, filled with relevant thoughts about quality, is the springboard for the provocative issues presented in the chapters. This intriguing book clarifies the economic issues surrounding the structuring, reporting, and analyzing of quality costs to eliminate squandering resources; outlines a formula for creating a quality vision that all employees can comprehend, support, and execute; and reviews statistical process control.Cound, Dana M. is the author of 'Leader's Journey to Quality' with ISBN 9780824785741 and ISBN 0824785746.
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