1067674
9783540004905
The authors present in this second edition updated and extended research results on business-process oriented knowledge management, pro-active change management, KM strategy, knowledge structuring and KM audit, reviews latest advances in measuring intellectual capital and classifies over 100 KM tools.Mertins, Kai is the author of 'Knowledge Management Concepts and Best Practices', published 2003 under ISBN 9783540004905 and ISBN 3540004904.
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