1057496
9780875843339
Keeping Customers
by Sviokla, John J., Shapiro, Benson P.
18495
About this item
- Condition: New
- Provider: YourOnlineBookstore Contact
- Provider Rating: 88%
- Ships From: Houston, TX
- Shipping: Standard, Expedited
359278
List Price
Discount
94% Off
You Save
$42.31
About this item
- Condition: Good
- Provider: mtwyouth Contact
- Provider Rating: 88%
- Ships From: Boston, MA
- Shipping: Standard, Expedited (tracking available)
- Comments: . Former Library book.. All orders guaranteed and ship within 24 hours. Your purchase supports More Than Words, a nonprofit job training program for youth, empowering youth to take charge of their lives by taking charge of a business.
Product details
- ISBN-13: 9780875843339
- ISBN: 0875843336
- Publisher: Harvard Business School Press
AUTHOR
SUMMARY
Clearly illustrates that being customer-oriented is a more complex matter than simply beefing up customer service. A leading group of Harvard Business Review authors illuminate key principles in building quality and service that increases value for the customer without sacrificing company profits. Together with its companion volume, Seeking Customers, (listed below) this book offers invaluable guidelines for achieving long-term profitability.Sviokla, John J. is the author of 'Keeping Customers' with ISBN 9780875843339 and ISBN 0875843336.
[read more]
The ValoreBooks Guarantee
With our dedicated customer support team, you can rest easy knowing that we're doing everything we can to save you time, money, and stress.
