5223663
9781412094139
This book IS different. The techniques within its pages were all developed on the shop floor working with thousands of REAL customers. Each skill is explained using a clear and simple language. In short it DELIVERS!Dunbar, Alf is the author of 'Just Looking Thanks! The Straight-forward Guide to Creating Brilliant Customer Service', published 2006 under ISBN 9781412094139 and ISBN 1412094135.
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