1015477
9780023442216
This comprehensive, in-depth introduction to both the "big picture" and the specific details of total quality management uses a direct, straightforward approach to make the theories and principles of total quality practical and useful in a real-world setting.Goetsch, David L. is the author of 'Introduction to Total Quality Quality, Productivity, Competitiveness' with ISBN 9780023442216 and ISBN 0023442212.
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