988243
9780789489500
Practical techniques show you how to build relationships and establish rapport * Clear text and illustrations teach you how to present your ideas to individuals and to an audience. * Simple checklists enable you to recognize what motivates people and to reduce resistance in negotiations. * Accessible flow charts and diagrams explore different options for taking action and provide useful examples.Johnson, Roy is the author of 'Influencing People', published 2002 under ISBN 9780789489500 and ISBN 0789489503.
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