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9780787953102
Improving Customer Satisfaction, Loyalty, and Profit An Integrated Measurement and Management System
by Johnson, Michael D., Gustafsson, Anders
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- Condition: New
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- Condition: Good
- Provider: mtwyouth Contact
- Provider Rating: 88%
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- Comments: . . All orders guaranteed and ship within 24 hours. Your purchase supports More Than Words, a nonprofit job training program for youth, empowering youth to take charge of their lives by taking charge of a business.
Product details
- ISBN-13: 9780787953102
- ISBN: 0787953105
- Edition: 1
- Publication Date: 2000
- Publisher: Wiley & Sons, Incorporated, John
AUTHOR
SUMMARY
Anders Gustafsson is associate professor of business economics in the Service Research Center at Karlstad University, Sweden.Johnson, Michael D. is the author of 'Improving Customer Satisfaction, Loyalty, and Profit An Integrated Measurement and Management System', published 2000 under ISBN 9780787953102 and ISBN 0787953105.
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