How You Do... What You Do

Executive Praise for How You Do...What You Do "How You Do. . .What You Dois a great read with immediate application! Bob's extensive experience validates how service wins in today's marketplace."-Duncan Mac Naughton, Executive Vice President, SUPERVALU "How You Do. . .What You Doshowcases the full range of skills, strategies, and commitments that are required to become a top performing service organization. It is an inspirational book."-John J. Lewis, President & CEO North America , The Nielsen Company "I have experienced first hand the insights and reflections Bob has captured inHow You Do. . .What You Do.If you will allow just a measure of Bob's passion and knowledge to impact your life you will be on your way to providing service clients truly appreciate."-John Thompson COO, CROSSMARK "How You Do. . .What You Do's messages are grounded in the reality of business. Anybody who wants to understand the competitive advantages that come from a service mentality must read this book."-Art Drogue, Senior Vice President Customer Development, Unilever USA "Bob Livingston provides a simple method for implementing world class service that will grow any business. Read this book and you will return your investment a thousand fold."-Steve Schmidt, CEO, Office Depot Business SolutionsLivingston, Bob is the author of 'How You Do... What You Do', published 2008 under ISBN 9780071592789 and ISBN 0071592784.