3630872
9780814477939
This book gives you a practical understanding of how people communicate and lets you develop and strengthen your own skills. You'll learn how to approach the six most challenging workplace scenarios; handling problem situations; offering criticism; providing positive reinforcement; and communicating with the boss, your peers, and your subordinates - where good communication is tantamount to your success.Robbins, Harvey A. is the author of 'How to Speak+listen Effectively' with ISBN 9780814477939 and ISBN 0814477933.
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