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9780750649018
How to Manage the It Help Desk A Guide for User Support and Call Centre Managers
by Bruton, Noel
by Bruton, Noel
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Product details
- ISBN-13: 9780750649018
- ISBN: 0750649011
- Edition: 2
- Publication Date: 2002
- Publisher: Elsevier Science & Technology Books
AUTHOR
SUMMARY
The result of over 15 years of practical experience, this volume offers tools for measuring IT help desk productivity and features ten steps for successful support, demonstrating successes and failures through real life case studies.Bruton, Noel is the author of 'How to Manage the It Help Desk A Guide for User Support and Call Centre Managers', published 2002 under ISBN 9780750649018 and ISBN 0750649011.
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