How To Eat An Elephant A Slice-by-slice Guide To Total Quality Management - Third Edition

"The enormous challenge of implementing Total Quality Management - the continuous improvement of all aspects of an organisation - has been likened in scale to the task of eating an elephant. This easy to read, practical and entertaining book details some 96 topics, or 'slices', essential for the successful introduction of Total Quality Management and a Total Quality Culture in any organisation."--BOOK JACKET.Gilbert, John is the author of 'How To Eat An Elephant A Slice-by-slice Guide To Total Quality Management - Third Edition', published 2004 under ISBN 9781903500118 and ISBN 1903500117.