How Go Get What You Want from Almost Anybody Your Self-Defense Consumer Guide

In this must-read for every consumer, T. Scott Gross literally explains HOW TO GET WHAT YOU WANT FROM ALMOST ANYBODY. The author of POSITIVELY OUTRAGEOUS SERVICES gives his secrets for dealing with everyone from waiters, salesclerks & service attendants to car salesmen & real estate agents. Full of insightful anecdotes & easy-to-use checklists, & emphasizing the importance of being a good customer while having fun, Gross explains why you must know - & expect - what you want, what the proven strategies for getting good service are, how to effectively complain about & correct poor service, & how to get the best deal (or steal) possible.Gross, T. Scott is the author of 'How Go Get What You Want from Almost Anybody Your Self-Defense Consumer Guide' with ISBN 9781558743717 and ISBN 1558743715.