906128
9780789017314
Shows how to deal with problem patrons. Provides practical solutions - some developed within the field and some borrowed from other professions - that will improve reference services for those you serve and make the work of library staff less stressful and more productive.Sarkodie-Mensah, Kwasi is the author of 'Helping the Difficult Library Patron New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem' with ISBN 9780789017314 and ISBN 0789017318.
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