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9780938151142

Help!: The Art of Computer Technical Support - Ralph Wilson - Paperback

Help!: The Art of Computer Technical Support - Ralph Wilson - Paperback

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Product details

  • ISBN-13: 9780938151142
  • ISBN: 0938151142
  • Edition: 1
  • Publisher: Peachpit Press

AUTHOR

Wilson, Ralph

SUMMARY

Columnist John C. Dvorak called this "an outstanding book, probably the most sorely needed book ever written for the industry." One of the few books devoted to "helping the helpers," Help! overviews the billion-dollar tech support industry, analyzes the dialog between the tech support worker and the user in trouble, explains how to set up and manage a support operation, discusses the technology of support, and profiles successful technical support operations.Wilson, Ralph is the author of 'Help!: The Art of Computer Technical Support - Ralph Wilson - Paperback' with ISBN 9780938151142 and ISBN 0938151142.

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