Handbook of Logistics and Supply-Chain Management

Introduction. (A.M. Brewer et al. ). Globalisation and International Perspectives. Perspectives on global performance issues (T. Heaver). European transport: insights and challenges (C. Ruijgrok). North America: insights and challenges (T. Corsi). International logistics: a continuous search for competitiveness (H. Meersman, E. Van de Voorde). Supply Chain Management. The development of thinking in supply chain and logistics management (A. Braithwaite, D. Hall). The supply chain management and logistics controversy (D. Lambert). The concept of value: symbolic artefact or useful tool (A. Brewer). Intermodal transportation (B. Slack). Logistics Management. Integrated logistics strategies (A. McKinnon). Lean logistics (P. Hines et al. ). Inventory management (D. Waters). Just-in-time (S. Taylor). Warehousing: a key link in the supply chain (K. Ackerman). Consolidation and transhipment (M. Beuthe, E. Kreutzberger). Logistics outsourcing (M. Browne, J. Allen). Customer Services. Services marketing (R. Verma). Understanding and predicting customer choices (H. Oppewal, H. Timmermans). Logistics Performance Management. Costing theory and processes (W. Talley). Benchmarking and performance management: the role in quality management (D. Gillen). Green logistics (J-P. Rodrigue et al. ). Organisational Logistics. Organisational logistics: definition, components and approaches (A. Brewer). Public policy and logistics (C. Grimm, M. Dresner). Comparative Industry Approaches. Retail logistics (J. Fernie). City logistics and freight transport (R. Thompson, E. Taniguchi). Manufacturing logistics (T. Whiteing). Maritime logistics (M. Brooks, G. Fraser). Air-freight logistics (A. Reynolds-Feighan). Bulk commodity logistics: overview and case study (K. Trace). Express delivery (D. Sage). Hazardous goods (K. Hancock). Research and Development. Dynamics and spatial patterns of intermodal freight transport networks (H. Priemus, R. Konings). Supply chain statistics (M. Bronzini). New technologies in logistics management (R. Stough). Freight and logistics modelling (G. D'Este).Hensher, David A. is the author of 'Handbook of Logistics and Supply-Chain Management' with ISBN 9780080435930 and ISBN 0080435939.