172317
9780619159467
Guide to Help Desk Concepts
by Knapp, Donna
by Knapp, Donna
370333
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About this item
- Condition: Good
- Provider: Bonita
- Provider Rating: 0%
- Ships From: Multiple Locations
- Shipping: Standard
- Comments: Access codes and supplements are not guaranteed with used items. May be an ex-library book.
Product details
- ISBN-13: 9780619159467
- ISBN: 0619159464
- Edition: 2
- Publication Date: 2003
- Publisher: Course Technology
AUTHOR
SUMMARY
Providing a broad overview of the help desk, this text includes information on: the types of help desks; the varying roles and skills required within a typical help desk; the processes and technologies that ensure the help desk is operating efficiently.Knapp, Donna is the author of 'Guide to Help Desk Concepts', published 2003 under ISBN 9780619159467 and ISBN 0619159464.
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