Gower Handbook of Call and Contact Centre Management

This new handbook, the first of its kind, provides a unique insight giving expert opinions on how to get the most out of your contact center operations. This handbook is an indispensable guide and reference for call and contact center managers, HR specialists and senior executives responsible for marketing, sales or customer services. Natalie Calvert, a specialist in the field, has brought together a team of 35 experienced practitioners who provide invaluable knowledge, share their experiences and draw on real-life examples to suggest practical solutions on a wide range of topics.Calvert, Natalie is the author of 'Gower Handbook of Call and Contact Centre Management' with ISBN 9780566085109 and ISBN 0566085100.