Fundamentals of Queueing Theory

Donald Gross, PhD, is Distinguished Research Professor of Operations Research and Engineering at George Mason University and Professor Emeritus of Operations Research at The George Washington University. With over forty years of experience in academia and consulting, Dr. Gross has published extensively in the area of queueing applications to repairable item inventory control, air traffic control, and Internet congestion John F. Shortle, PhD, is Associate Professor in the Department of Systems Engineering and Operations Research at George Mason University. He has authored or coauthored over thirty published articles on the application of simulation and queueing theory in telecommunications and aviation James M. Thompson is an Enterprise Architect at the Federal Home Loan Mortgage Corporation. His current areas of research interest include computer system performance modeling, system capacity studies and benchmarking, information architecture, and computational financeGross, Donald is the author of 'Fundamentals of Queueing Theory', published 2008 under ISBN 9780471791270 and ISBN 047179127X.