Foundations of IT Service Management based on ITIL

This introduction to IT Service Management is intended to serve as: a thorough and convenient introduction to the field of IT Service Management and the core books in the IT Infrastructure Library (ITIL); and a self-study guide that contains all the material needed to prepare for the Foundation Certificate examination in IT Service Management. It contains a wealth of practical knowledge collected by the editorial board that makes and raises questions, to encourage discussions and the comparison of the best practices found in the book with the reader's own experience.SMF - the IT Service Management Forum is the author of 'Foundations of IT Service Management based on ITIL', published 2005 under ISBN 9789077212585 and ISBN 9077212582.