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9780893842703

Fabled Service

Fabled Service
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  • ISBN-13: 9780893842703
  • ISBN: 0893842702
  • Publisher: Wiley & Sons, Incorporated, John

AUTHOR

Sanders, Elizabeth A., Bennis, Warren G., Bennis, Warren G.

SUMMARY

As vice president and general manager of Nordstrom, Inc., for 12 years, Elizabeth Sanders made Nordstrom the benchmark against which any company, retail or otherwise, now measures itself. In Fabled Service, Sanders defines legendary service and explores the benefits and drawbacks of providing it to customers.Sanders, Elizabeth A. is the author of 'Fabled Service' with ISBN 9780893842703 and ISBN 0893842702.

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