739267
9781578203062
Experience! How to Wow Your Customers and Create a Passionate Workplace
by Arussy, Lior
by Arussy, Lior
About this item
- Condition: New
- Provider: Orion Books Contact
- Provider Rating: 93%
- Ships From: Arlington, TX
- Shipping: Standard
About this item
- Condition: Acceptable
- Provider: Read A Book Contact
- Provider Rating: 81%
- Ships From: Multiple Locations
- Shipping: Standard
- Comments: IMP: Acceptable- Do not include ACCESS CODE, CD-ROM or companion materials even if stated in item title. It may contain highlighting/markings throughout, and the covers and corners may show shelf wear. Corners, pages may be dent. All text is legible. 27
Product details
- ISBN-13: 9781578203062
- ISBN: 1578203066
- Publisher: Elsevier Science & Technology Books
AUTHOR
SUMMARY
'A 'must-read' for managers; this is a great guide for pulling the customer back into your management loop.' - Jerry Vass, author of Soft Selling in the Hard World 'Lior Arussy spins a cautionary tale for the transition companies m The Experience is the journey of a frustrated call center manager who discovers hidden secrets about delivering the most outrageously pleasing customer experiences by empowering his staff to be passionate about their work.Arussy, Lior is the author of 'Experience! How to Wow Your Customers and Create a Passionate Workplace' with ISBN 9781578203062 and ISBN 1578203066.
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