736876
9781580624589
Large or small, all businesses have to deliver exceptional customer service. This book is packed with exercises designed for modern customer service needs. The book will be of great value to managers and customer service staff alike.Ford, Lisa is the author of 'Exceptional Customer Service Going Beyond Your Good Service to Exceed the Cutomer's Expectation' with ISBN 9781580624589 and ISBN 1580624588.
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