Excellence in Business Communication

Mastering Business Communications, Perils of Pauline, Version 2.0, updates and improves the popular Perils of Pauline CD-ROM. Students follow the ups and downs of a fictional character, Pauline Peterson, in her first job after graduating from college. Students watch Pauline as she faces a variety of crises at work, then they help her meet these challenges through interactive exercises. Students will see the positive consequences when Pauline puts her business communication know-how to work. They'll also see the sometime humorous, sometime difficult, consequences when she fails to meet these challenges. This dramatic, informative, and stimulating CD covers the following topics: Conducting a Meeting Verbal and Nonverbal Communication Intercultural Communication Using E-Mail Effectively in Business Brainstorming Sessions Listening Skills Persuasive Messages Succesful Resumes The Job Interview Giving a Formal Speech Writing Bad News Messages Resolving ConflictThill, John V. is the author of 'Excellence in Business Communication', published 2001 under ISBN 9780130909473 and ISBN 0130909475.