Excellence in Ambulatory Care A Practical Guide to Developing Effective Quality Assurance Programs

Preface Acknowledgments The Authors Part One: Quality Assurance in Ambulatory Care Improving Quality: The Key to Excellence in Health Care Developing a Framework for Quality Assurance Quality Assurance Programs in Five Diverse Settings Part Two: Key Components in Developing a Successful Quality Assurance Program Defining the Aims of Quality Assurance Structuring a Program and Gaining Organizational Commitment Deciding What to Monitor and Evaluate Establishing Guideposts for Comparison Collecting and Analyzing Data Selecting an Instrument for Evaluating the Quality of Care Resolving Problems and Tracking Results Formalizing Quality Assurance Through a Written Record Part Three: Achieving Success Now and in the Future Nine Essential Priciples for Effective Quality Assurance Programs Responding to Immediate Challenges Toward the Next Generation: The Future of Quality Assurance Resource A: Selection and Descriptions of the Five Case Study Sites Resource B: Sample Scope of Services REviews Resource C: Selected Aspects and Indicators Resource D: Glossary Resource E: Sample Quality Assurance Plans Resource F: Annotated Bibliography References IndexBenson, Dale S. is the author of 'Excellence in Ambulatory Care A Practical Guide to Developing Effective Quality Assurance Programs' with ISBN 9781555422059 and ISBN 1555422055.