Employee Management and Customer Service in the Retail Industry

Employee Management and Customer Service in the Retail Industry, by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager's natural progression from interviewing prospective employees, to hiring the right ones, paying them fairly, and keeping them happy on the job.Thomas, Chris is the author of 'Employee Management and Customer Service in the Retail Industry', published 2005 under ISBN 9780471723240 and ISBN 047172324X.