Emotional Labour in Health Care: The Unmanaged Heart of Nursing

Based on original empirical research as well as personal accounts and narratives from qualified nurses, this book delves into the stories of the nurses' emotion expressions and experiences as they emerge out of everyday nursing practice, and illustrates how nurses are adapting their emotional labour within constantly changing organisational structures. In introducing the concept and nature of emotional labour and its historical and political context, and providing original, and interesting typology, Catherine Theodosius emphasizes that it is emotion - complex, messy, opaque emotion - that drives emotional labour within the health care setting. She claims that emotional labour has not become marginalised in nursing, and argues that it is frequently carried out, but in places that are often hidden or considered to be unrelated to emotional labour and is intrinsically linked to personal and social identity.Theodosius, Catherine is the author of 'Emotional Labour in Health Care: The Unmanaged Heart of Nursing' with ISBN 9780415409544 and ISBN 0415409543.