663867
9781555425098
Quality is impossible when people are afraid to tell the truth. Fear of losing credibility or a promotion, getting fired, or hurting a relationship all limit and corrupt employee performance. Based on interviews with more than 250 people from 22 companies, the authors show managers and executives how to eliminate fear, encourage quality employee performance, and increase corporate competitiveness.Ryan, Kathleen D. is the author of 'Driving Fear Out of the Workplace How to Overcome the Invisible Barriers to Quality, Productivity, and Innovation' with ISBN 9781555425098 and ISBN 1555425097.
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