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9780838907894

Delivering Satisfaction and Service Quality A Customer-Based Approach for Libraries

Delivering Satisfaction and Service Quality A Customer-Based Approach for Libraries
$98.82
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  • Condition: New
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  • Comments: New. In shrink wrap. Looks like an interesting title!
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  • Comments: Access codes and supplements are not guaranteed with used items. May be an ex-library book.
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Product details

  • ISBN-13: 9780838907894
  • ISBN: 083890789X
  • Publisher: American Library Association

AUTHOR

Hernon, Peter, Whitman, John R.

SUMMARY

A step-by-step process for identifying needs, improving service quality, evaluating customer satisfaction, and implementing a service plan that keeps patrons in the library.Hernon, Peter is the author of 'Delivering Satisfaction and Service Quality A Customer-Based Approach for Libraries' with ISBN 9780838907894 and ISBN 083890789X.

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