1937837
9780735714106
Save sales by preventing web site errors - the top reason impatient customers bail out. With this text the reader can anticipate unexpected user errors and apply contingency plans to get users back on track when purchasing on their web site.Linderman, Matthew is the author of 'Defensive Design for the Web How to Improve Error Messages, Help, Forms, and Other Crisis Points', published 2004 under ISBN 9780735714106 and ISBN 073571410X.
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