596206
9781881052548
Chip R. Bell--author of the popular Managing "Knock Your Socks Off" Service--presents a clear blueprint for maximizing business success by enhancing customer loyalty and building lasting relationships. Each chapter includes an illustrative story and key principles. "Excellent advice."--Ken Blanchard.Bell, Chip R. is the author of 'Customers As Partners Building Relationships That Last' with ISBN 9781881052548 and ISBN 1881052540.
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