5144172
9781419596094
Customer Tells Deliver World-Class Customer Service by reading Your Customer' Signs and Signals
by Seldman, Marty, Futterknecht, C. John, Sorensen, Benjamin S.
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About this item
- Condition: New
- Provider: ARI Garage Sales Contact
- Provider Rating: 60%
- Ships From: Orlando, FL
- Shipping: Standard, Expedited
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Product details
- ISBN-13: 9781419596094
- ISBN: 1419596098
- Publication Date: 2007
- Publisher: Kaplan Publishing
AUTHOR
SUMMARY
Combining the wisdom of cognitive psychologists, customer service experts, and poker professionals, 'Customer Tells' reveals how to quickly and accurately read customers. The text tells how communication style, body language, dress, reactions, facial expressions, and word choices reveal a customer's personality.Seldman, Marty is the author of 'Customer Tells Deliver World-Class Customer Service by reading Your Customer' Signs and Signals', published 2007 under ISBN 9781419596094 and ISBN 1419596098.
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