25986483
9781427607836
Customer Shouts Back : 10 Big Changes You Need to Make If You Want Their Lifetime Loyalty
by Shafer, Ross
by Shafer, Ross
408103
About this item
- Condition: Very Good
- Provider: Open Books Contact
- Provider Rating: 95%
- Ships From: Chicago, IL
- Shipping: Standard, Expedited
Product details
- ISBN-13: 9781427607836
- ISBN: 1427607834
- Publication Date: 2006
- Publisher: Aardvark Global Publishing
AUTHOR
SUMMARY
The Customer Shouts Back! is the result of 11 years of customer service research combined with the dissection of 1,000 random customer complaints taken throughout 2003 and 2004. This book asserts that customer "service" is dead and that customer EMPATHY is what post 911 customer need in order to reward you with their loyalty.Shafer, Ross is the author of 'Customer Shouts Back : 10 Big Changes You Need to Make If You Want Their Lifetime Loyalty', published 2006 under ISBN 9781427607836 and ISBN 1427607834.
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