4028789
9780814472903
Renee Evenson (St. Simon’s Island, Georgia) has worked in the customer service amangement field for 25 years, including 15 years as a customer service manager at BellSouth Telecommunications, where her duties included staff training and development.Evenson, Renee is the author of 'Customer Service Training 101 Quick And Easy Techniques That Get Great Results', published 2005 under ISBN 9780814472903 and ISBN 0814472907.
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