Customer Service Operations: The Complete Guide

Distills a wealth of practical information into concise, step-by-step explanations that cover virtually every situation you are likely to face. You'll discover eye-opening solutions to the real-life problems you encounter as a customer service manager. A hands-on encyclopedic reference crammed with proven methods, action plans, and advice about how to avoid dangerous pitfalls and how to position yourself for success. Filled with real-world examples you can easily adapt. You'll find model mission statements, formulas for setting quality standards, and new ways to keep focused on customer needs. Illustrated.Blanding, Warren is the author of 'Customer Service Operations: The Complete Guide' with ISBN 9780814450048 and ISBN 0814450040.