5144167
9781428812215
Never HIGHLIGHT a Book Again! Virtually all testable terms, concepts, persons, places, and events are included.look no further for study resources or reference material. Cram101 Textbook Outlines gives all of the outlines, highlights, notes, and practice-tests for your textbook. Only Cram101 is Textbook Specific. Cram101 is NOT the Textbook.Lucas, Robert W. is the author of 'Customer Service Building Successful Skills for the Twenty-first Century', published 2006 under ISBN 9781428812215 and ISBN 1428812210.
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